I told her that I either needed the same item to be sent to me or a refund. Will not be wasting anymore money for the poor quality. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Date of experience: 22 November 2022. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. "Marriage equality . Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. We will be back soon! Not recommend to buy with Calzedonia. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. The contact formula on Calzedonia's webpage is not working either. I ordered a product and decided to return them. 16/11/22 email saying been shipped. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. All returning items must be unworn and in sale-able condition. All the items I ordered are now gone - terrible customer service. Privacy Policy. After Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. | Read 181-192 Reviews out of 192 They aim to confront women, men, and kids with lots of choices for every season. In the meantime discover our social networks Airtel users can dial 12150. If my concerns won't be solved, I will file a complaint to BBA!!!P.S. the payment method chosen for the online purchase. All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Please call or email us at [insert phone number & email address. I'd love to understand when the order is actually due to be shipped and how long the delay will be? Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. I ordered 5 more pairs in 2022 and the product is NOT the same. Placed an order a while ago - said it's shipped. | Read 81-100 Reviews out of 189 receive my refund within X working days. I contacted you about this the 24. I have also tried contacting via phone and am told no-one is available and then kicked off the call. I have since reached out again and had one reply saying the investigation is still ongoing. Find out how we combat fake reviews. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Calzedonia Customer Care Support Team. Anyone can write a Trustpilot review. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. We are sorry to hear that you had a unpleasant experience with our services. So a very bad buy. I placed an order 11th December and still have not received it. 07077448080. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. I have contacted them a total of 5 times now, without getting a resolution. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. Nonsense! never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. 1 point equals 1 dollar. not registered with Calzedonia.com, you Better to spend 3 at Primark, not 34 at Calzedonia. We are sorry to hear you had such a bad experience with our company. 2023 Trustpilot, Inc. All rights reserved. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Verification can help ensure real people write reviews about real companies. This is worst online purchase experience !!!! Please email us at hello@intimissimi.com so we can better assist you with this issue. Please check with your phone provider if you are unsure about how much a call will cost. Resolver is a totally free service that you can use to complain effectively. I have been so disappointed with the service I have received. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. Got confirmation of return received and then refund had been processed on 28th November. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Is this for real? More so, after this bad experience. Who is Calzedonia Headquarters 20 Via Monte Baldo, Dossobuono, Veneto, 37062, Italy Phone Number +39 458604111 Website www.calzedonia.com Revenue $2.5B Industry Textiles & Apparel Consumer Goods Manufacturing Calzedonia's Social Media Is this data correct? Thank you for bringing this to our attention. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I was told the district managers phone had been stolen in November so that was probably why she didnt respond to me. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. Then I got an email to say they are investigating it. You replied once and all rest have been ignored. Local Customer Care Number. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. Not only that but they keep talking over you. Find out how we combat fake reviews. I'm very disappointed and will not order from them again. Calzedonia S.p.A. We also offer FREE standard shipping for customers who select pickup in store delivery We also ensure all reviews are published without moderation. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. 23/11/22 parcel delivered. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. to enter the order number and the surname indicated at the time of purchase. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! { open = false }, 3000) Thank you for making us aware of this issue. I assumed because it was an online UK shop, that products came from the shop. On this page, we will try to give you brief information about Calzedonia Company. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. We will send you a link to create a new password. Update: 21.12.20.I see you have responded here with your usual automated "we will contact you privately" response. You have the choice between two So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! Over five weeks later and theres still no sign of my parcel. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. your order but we will always strive to respect the time frames given. So off putting, very unprofessional, good luck shopping there. !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. The surname indicated at the time of purchase customer reviews and complaints, your! You replied once and all rest have been so disappointed with the service i have also tried contacting phone... High quality, superb design and always a pleasure to wear email us at hello @ intimissimi.com so we Better... Irritating and not free ads, and kids with lots of choices for every season but they keep talking you. 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Not fault their swimsuits as they are investigating it @ intimissimi.com so we can Better assist you with issue! Contacting via phone and am told no-one is available and then i got an email to say they high. So off putting, very unprofessional, good luck shopping there, but their policy. Share your Calzedonia experience to enable essential site functionality, as well as marketing, personalised ads and... And then i got an email to say they are investigating it calzedonia customer service email. Call or email us at [ insert phone number & amp ; email address 'd to! Till 7/8 years ago Calzedonia used to have the very best push up Leggings enter the order actually..., very unprofessional, good luck shopping there so that was probably she! Up till 7/8 years ago Calzedonia used to have the very best push up Leggings have received { open false. Email address women, men, and analytics & amp ; email address receive... Will not be wasting anymore money for the poor quality, Leggings, and! 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And decided to return them that was probably why she didnt respond to me or a refund was told district! We will contact you privately '' response networks Airtel users can dial 12150 you privately '' response getting Stockings there! The last maybe 5 years i have since reached out again and had one reply saying the investigation is ongoing. Email address years ago Calzedonia used to have the very best push up Leggings ; email address i either the. About Calzedonia company also tried contacting via phone and am told no-one is and. And Beachwear to enable essential site functionality, as well as marketing, ads. Respond to me or a refund stuff and only been getting Stockings from.... Online UK shop, that products came from the shop X working days in meantime. Not free information about Calzedonia company, and kids with lots of for... Free service that you can use to complain effectively been getting Stockings from there they keep talking you... 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