Given your franchise model, how do you ensure during COVID-19 that restaurants can survive the short term and be in a position of strength for the long term? Catherine also spent two years in Internal Audit working on international market audits. Reminding people: Here are the values that have defined McDonalds over the years and, based on those values, heres why were going to make these decisions. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring. Customers are seeking brands that reflect their values and the line between the corporate brand and the consumer-facing brand is blurring.. In both his work and personal life, Paul strongly believes in living by a lesson passed on from his Mum: Treat others the way you want to be treated yourself. Its not about you. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house. Chris Kempczinski had been at McDonalds less than five years when he was named president and CEO, in November 2019, rising to the top job after his predecessor was fired for violating company policy on personal conduct. Given your particular focus on those factors, even before you became CEO, its almost as if you saw the pandemic coming. Mr. Kempczinski wasnt new to the company but unlike previous chief executives, he hadnt joined the restaurant giant decades earlier, either. And we were constantly pulse-checking our organization. As President, McDonald's USA, Christopher Kempczinski's salary was $4,678,340 in 2018. They like to show me the latest thing that theyve got on the menu and Ill go with that. Chris Kempczinski Leadership Style. Ive always liked the regular. The National Diversity Council named Reggie to the Top 50 Chief Diversity Officer list in 2020, and to the Top 100 Chief Diversity Officer list in 2021. In this role, Marion and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonalds System. In this current environment, all companies are being asked to define their mission, their higher purpose. My very first impression of Chris, and a belief I continue to hold today, is that he is a true values-based leader. By Jonathan Maze on Nov. 07, 2019 Photograph courtesy of McDonald's Corp. Ukraine News. What I found over time was that it was an incredibly generous organization. Vice President, Chief Compliance Officer, Jenny McColloch The importance of [showing up] every day. Friday evening news briefing: Ukrainian flags raised in Kherson . John began his career with McDonalds in 2003 as Marketing Manager for Portugal. "The kinds of people who come to our company are those who try to surpass the last guy," he said. That praise encouraged co-workers to come up with similar innovations, such as ice-skating and rollerblading. Jon holds a Bachelor of Arts in Communication and Media Studies from Boston University. When you took on the role, quickly establishing values as a central theme of your leadership, was there a sense that McDonalds needed its values updated?I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. To lead, you have to be out there talking a lot and, in some cases, saying the same message over and over and over. In addition to serving on the McDonalds Board of Directors, he is also a trustee of Ronald McDonald House Charities. In India, you have the tikka masala burger. I wanted to make that set of expectations very clear at the beginning of my tenure so that this was not a moment to reconsider what we stood for. Prior to joining VF, he was the Director, Diversity Strategy and Support, responsible for the D&I strategy, reporting, and consultation for all Walmart stores in the U.S. and was a recruiter and D&I leader at Tyson Foods. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . And yet the menu varies from culture to culture, place to place. She also advises both the Board of Directors and CEO. Put simply, he is a leader who at his core "cares a lot." Freedom within the framework gets back to this point of how the brand stays relevant. We'll email you when new articles are published on this topic. The global technology organization powers the industry-leading capabilitiesfrom restaurant and digital technologies to business infrastructure and cybersecurity. How does the brand remain so cohesive while catering to local tastes?We use the expressionIm sure other companies use it as welltheres freedom within the framework. In this role she was accountable for all external reporting and SEC compliance, accounting technical guidance and accounting policies. Pivot to lunch, I always get the fries. There he served in a similar capacity, responsible for the Communications function and the PepsiCo Foundation, and worked closely with the companys Sustainability and Government Affairs teams. The onion flavor gets sort of seared into the beef. I did spend time up front providing a framework a list of five things to help guide those decisions: Were all in this together. Breakfast? Subscribed to {PRACTICE_NAME} email alerts. If its available, I like a blueberry muffin with that. (Laughs.). Chris Kempczinski: Prior to 2017, delivery was a $1 billion business for us, largely in Asia. And were going to stay true to our purpose in supporting communities. From 2016 to 2018, Joe led the High Growth segment as President. In this role, he was responsible for leading global strategic planning and was instrumental in the rapid scaling of McDelivery from a $1 billion business to more than $4 billion in 3 years. In addition to Insitu, which is now a wholly-owned subsidiary of Boeing, Heidi held leadership roles in human resources and communications at Northrop Grumman and TRWs automotive and defense business. I think its precisely because McDonalds had a very strong core set of values that the issue with my predecessor was as traumatic for the company as it was. All Rights Reserved. Mark graduated magna cum laude from The College of William & Mary with a bachelors degree in International Studies. Right now, if you look at where our franchisees are, I feel very good about their health. Mr. Hernandez was calling to ask if Mr. Kempczinski would take over the helm of McDonalds. What does that mean exactly and how will your customers see this come to life? The road to affordable autonomous mobility, What matters most? As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. We could have done a better job, earlier in the pandemic, to learn from each other across our system. Bethany Tate Cornell joined McDonalds in November 2020 as Sr. Vice President - Chief Learning and Development Officer, leading the talent development strategy for McDonalds internal global workforce and corporate owned restaurants. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system. Do Not Sell or Share My Personal Information. He is a strong advocate of the power of the McDonalds three-legged stool and what can be achieved through collaboration between DL partners, suppliers, and corporate teams. In Australia, we provided consumer staples; people could go to their local McDonalds to get things like bread, milk, and butter. In this role, Morgan will lean into digital to continue elevating consumers love and trust for the McDonalds brand around the world. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. Prior to this role, he was Vice President of Operations in France, overseeing the creation of the Experience of the Future program, which is currently deployed in all McDonalds restaurants worldwide. Photograph: Jerritt Clark/Getty Images for McDonalds. According to Forbes magazine, his total net worth equates to a whopping figure of $2.8 Billion dollars as of March 2013 (Fontevecchia, 2013). Im hoping its going to stick around. Outside of McDonalds, she actively supports causes that care for the homeless, under-served children, Special Olympics and veterans having proudly served our country. Ensuring a consistent brand voice is core to his role, working to advance McDonalds business strategy, communicate the companys purpose and drive greater trust amongst stakeholders. One thing weve learned during the pandemic is that if we simplify our business and focus on what were great atlike drive-thru and our core menu itemstheres a fantastic benefit for our customers. As McDonalds Executive Vice President and Chief Customer Officer, Manu Steijaert leads the Customer Experience team focused on transforming how customers engage with the McDonalds Brand. He builds great teams. That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. Steve was at the company for 20 years. Every single day [we] were having to make a decision about the business, and we were doing it across 40,000 restaurants in 119 countries, with different regulations and things going on in each individual Market. chris kempczinski leadership style +1 (760) 205-9936. As McDonalds EVP, Chief Legal Officer and Corporate Secretary, Desiree Ralls-Morrison oversees the companys global legal operations, responsible for supporting the companys strategies, anticipating and managing risk, and advancing McDonalds brand and values. We would have a digital relationship with those customers. By Philip Delves Broughton As part of McDonalds Global Impact leadership, Jenny McColloch leads the Global Sustainability & ESG team that is charged with designing and managing strategies and partnerships to drive positive impact and purposeful, resilient growth for the McDonalds brand. Chris Kempczinski, the CEO of McDonald's, is facing backlash for an allegedly "racist" text message he sent to Chicago Mayor Lori Lightfoot, blaming the parents of two murder victims for their . We have our core menu: hamburger, cheeseburger, Big Mac, Quarter Pounder. What Im most impressed with are the people who are servant leaders the people who prioritize others.What decisions did you make during the pandemic that proved critical? We make a significant investment each year in marketing. Brian is committed to building upon McDonalds accelerated growth through technology investments that will deliver the best experience for both customers and employees. })(window,document,'script','dataLayer','GTM-MFNGH2P'); Brunswicks Digital Investor Survey is a comprehensive review that explores how institutional investors gain information and the impact those insights have on their investment decisions. The List 2022 honoree Chris Kempczinski answers 20 Questions, Meet The List of People Shaping Retails Future 2022, Introducing The Visionary 2022: Target CEO Brian Cornell, 10 go-to-market strategies move forward in NRF Foundation scholarship competition, The List of People Shaping Retails Future 2022, NRF Foundation Next Generation Scholarship. Marion oversees McDonalds Global Supply Chain and is responsible for developing and executing sustainable sourcing strategies across the companys supply chain footprint. When you serve as many customers as we do, our customers are society. Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. Touring the world with friends one mile and pub at a time; is heavenly gondola open today. Manu studied art and design at the Royal Academy of Fine Arts in Antwerp, Belgium. As Global Chief Marketing Officer, Morgan Flatley leads the development and execution of bold marketing strategies to create stronger customer connections around the world. If I could go back and do it again, I would be more overt in telling our story. In July, in response to the killing of George Floyd, McDonalds posted a video titled, They were one of us. How do you view the responsibility of brands such as McDonalds to take a stand on social issues? As Executive Vice President International Operated Markets (IOMs), Jill oversees our five largest wholly-owned international markets and our IOM Business Unit, consisting of our remaining wholly-owned international markets. His team workshand in hand with these 48 developmental licensees (DL) whose collective footprint includes 11,265 restaurants around the world. It all connects to what you stand for as a company. He also received an MBA from Webster University. We did recognize three or four years ago that delivery was going to be a huge opportunity for us. Executive Vice President and Chief Customer Officer, Executive Vice President and Global Chief People Officer, Executive Vice President and Global Chief Impact Officer, Executive Vice President and Global Chief Supply Chain Officer, Vice President, Strategic Alignment and Chief of Staff, Office of the CEO, Senior Executive Vice President, Strategic Initiatives, Ian Borden He previously served as Vice President of Weber Shandwick, a leading global public relations firm, where he supported some of the worlds largest brands with issues management and corporate communications. Mr. Kempczinski had barely warmed his chair in the job when the pandemic struck, closing restaurants around the world seemingly overnight. McKinsey: In delivery, youre currently partnering with third-party providers, which means you dont have full access to the customer data or full control of the customer experience in delivery. . At Boeing, Heidi led initiatives for 160,000 employees across a $76 billion global enterprise and oversaw the companys leadership and learning, talent planning, employee and labor relations, total rewards, and diversity and inclusion initiatives. Keeping McDonalds relevant: An interview with CEO Chris Kempczinski. Chris Kempczinski: I admire how Amazon constantly talks about Day 1; I think thats a great orientation and mindset for us to have at McDonalds. As McDonalds Executive Vice President and Global Chief People Officer, Heidi Capozzi oversees the companys human resources operations around the world. As you navigated a global pandemic and the rise of extreme social unrest during your first year as CEO of McDonalds, did any particular principle or philosophy guide you? That, for me, was incredibly gratifying. As someone who eats at McDonalds daily, what is your favorite regular item at HQ?Youve got to double-click one moregive me a day part. So, for example, if you are a customer using the app, maybe you have a dedicated drive-thru lane. Definitely one of the things thats gained focus is the need for communication. Chris Kempczinski: Its true; we get asked to speak out on almost any topic. In this role, Manu oversees the companys Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonalds customer touchpoint. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. You know what a good Quarter Pounder should taste like. As Vice President, Strategic Alignment and Chief of Staff for the Office of the CEO, Mark works closely with McDonalds senior leaders to drive the brands most significant strategies and accelerate growth across 39,000 restaurants in more than 100 countries. I like the Nuggets with ketchup. "Change also brings opportunities for discussion, introspection and, ultimately, renewal,". Throughout his tenure, Gonda has built and strengthened leadership platforms for the McDonalds executive team. Heidi also previously served as Boeings Vice President of Talent & Leadership, director of Human Resources for the Airplane Programs division of Boeing Commercial Airplanes, and director of Human Resources for the Surveillance and Engagement division of Boeing Military Aircraft. As one of the worlds leading brands, McDonalds makes a difference in the lives of people every day. She serves as Vice Chair on the board of Ronald McDonald House Charities of Chicagoland & Northwest Indiana and is an Executive Committee member. We think we can get even fasterand were also thinking about ways that the digital experience might work in drive-thru. Another influence was Nelson Mandela. Food is such a local experience that you have to give people some latitude to adapt to local tastes. You cant ever coast. As Executive Vice President and Global Chief Impact Officer, Jon is leading the effort to harness the unmatched scale and reach of McDonalds to affect purposeful change around the world. Partnering with stakeholders across the business and beyond, Jennys team serves as stewards of McDonalds global ESG commitments, which leverage the brands scale and presence in over 39,000 local communities worldwide to foster meaningful change at scale, while addressing some of the most pressing social and environmental challenges facing the world and the company today. A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. I needed to learn and I needed to listen quite a bit. We think we have an obligation to speak out on those topics. And I might with that get either a cup of coffee or a small Diet Coke. Additionally, weve been able to expand the number of restaurants offering delivery to more than 30,000. I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. When you travel abroad, do you have any favorite international menu items? One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. We can think about our business beyond just the four walls of McDonaldsand perhaps even beyond what is McDonalds brandedbecause we have scale and a platform that we, and even others in our industry, could use to deliver important and sustained value to our customers. In his first town hall as CEO, Chris was clear with his expectation that everyone personify the values of the company, recalls Kevin Ozan, CFO at McDonalds. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International. Outside of McDonalds, Chris serves on the Board of Directors for Procter & Gamble. Weve been in the Drive Thru business for decades, so I dont want to say that we had any foresight in that. As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management. Ian has spent more than 25 years at McDonalds leading markets and functions globally. But Im now a convert to the spicy. According to Fain, the innovative spirit of Royal Caribbean helps him attract executives who are passionate about the job. His next novel, 'BEAUTIFUL SHINING PEOPLE', is coming in 2023, Fast Company & Inc 2023 Mansueto Ventures, LLC, Who is Chris Kempczinski, McDonalds new CEO? Vice President, Chief Diversity, Equity, & Inclusion Officer, Michael Gonda What are your values? Chris Kempczinski Chris Kempczinski is an Influencer. Chris is a proud alumnus of both Duke University and Harvard Business School. But Im now a convert to the spicy. She began her career in litigation roles at the law firms of Kelley Drye & Warren LLP and Shipman & Goodwin LLP. I dont have all the answers, and if I pretended I did have all the answers, people wouldnt believe me. Most recently, Ian served as President, International, overseeing International Operated Markets (IOM) all wholly-owned markets outside of the U.S. and International Developmental Licensed (IDL) markets the more than 80 markets in which McDonalds has licensed its franchising rights to strategic partners. During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations. She returned to the McFamily in 2022 to accelerate the next phase of the IOM segments growth, elevating our marketing and creative excellence while enhancing our crew and customer experience to unlock new growth opportunities in the IOMs. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. Under Morgans leadership, McDonalds was #2 on Ad Ages 2020 Marketers of the Year List. Essentially, its a new cooking procedure in the restaurants that allows us to cook a hotter, juicier burger every time. She serves as a Non-Executive Director of InterContinental Hotels Group (IHG). A big learning for me was realizing that there is no such thing as overcommunicating. Are there particular mentors or heroes whose words or examples have helped guide you this past year? If you would like information about this content we will be happy to work with you. When something in the public discourse is relevant to who we are as McDonalds, and frankly where we would be expected to say something, we should lend our voice. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Morgan earned her MBA from Harvard Business School and her bachelors degree from Dartmouth College. Its been important to me that were always connecting the decisions that we make back to what we stand for as a company. I stepped up my communication to make sure that our employees understood what our plan was to get through thisbut also to get a lot of feedback. Were looking to innovate and actually make sure that were doing it better than anybody else. To expand the number of restaurants offering delivery to more than 30,000 of. Upon McDonalds accelerated Growth through technology investments that will deliver the best for... Right now, if you would like information about this chris kempczinski leadership style we will be happy work! As marketing Manager for Portugal, introspection and, ultimately, renewal, & Inclusion Officer Jenny! Who are passionate about the unprecedented University and Harvard business School and her bachelors degree from Dartmouth College India. 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