(e.g., missing inclusions), You received the wrong product(s). For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. So what to do now? You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. I had the same case with you. After the page loads, search for Request Account Deletion and click on it. Agree ! Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. Voucher abuse? This is because some automated fuel dispensers may bring the card into a negative balance. Since few days cannot send my money anywhere. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. My device has been banned too. I still can't believe that they will ban my 4yr old account just like that. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. After the Shopee app is installed in your emulator, login to your account. Sorry, we are not able to process your request. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. Pro, I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Sorry, we are not able to process your request. Ugh . If we don't do that, we find it always gets flagged for security and the order doesn't go through. You will also be informed on the progress of the dispute case via Push Notification. Account restrictions indicate that you are doing things that violate Shopee policies. They also banned me without providing any proof of my violations. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. What happens if seller doesnt respond to refund request Shopee? I got the same error. I've never had a problem with my account before, not sure why this "security" check got in the way. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I cant even withdraw my remaining balance in shopee pay. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. Once the order has been approved by the Buyer, the payment will be made to the Seller. Click on the OK button when the alert shows. We're going around circles and up until now they don't have a resolution. I never encountered it in the first year or so of dropshipping. I talked with numerous shopee live agents who all assured to resolve the issue. Trust it or not, it's up to you. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Apple may provide or recommend responses as a possible solution based on the information Make sure that you send the item(s) back within 5 days. :((. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. How to pay Spay? Nothing will be deleted or changed by the Shopee system. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. same herei also got banned without a reasoncall and email also dint give reason. 1999-2023 PayPal, Inc. All rights reserved. A copy of business license / SSM registration (if applicable). Sellers have 2 calendar days to respond to Shopee. Submit a complaint and get your issue resolved. Now, I will be more cautious in transacting on shopee. I dont use spaylater and I have shopeepay balance in their system. Any update on you? Sorry, we are not able to process your request. Browse on your Shopee app and look for the . Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of They also say it is voucher abuse but they wont explain further. Cut your Businesss cost, and Boost your Efficiency at the same time. at+creg?\\r\2. No problem right? I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. "Mr" or change the offending word and the order goes through fine. Valid photo ID (e.g. Continuous upload of products with listing violations, that your Shopee product under review. So frustrating. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. ", MacBook In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Very same situation here! I got the same situation. Worst, I received an email from Shopee suspending my account. provided; every potential issue may involve several factors not detailed in the conversations Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. This comment was posted by a verified customer. If you have nothing received, you will always require photographic proof to return. The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. Proof of shipping / delivery / consignment note. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. It sounds like our internal security system is blocking you from linking a bank. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. I hate it I also have money left in there. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. The agent said theres no solution and she cannot disclose my violation because of company privacy. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. I am planning to file a complaint with DTI. Days to Ship the time it takes a merchant to prepare a product for delivery. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. But if you try it out it says: We're sorry We cannot process your request . Asking why refund request by buyer . If the bank was disabled due to a transfer or random deposits failing, you should have received an email. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). Personal experience. Same situation. Well good-ridden of Shopee then. My account is suspended because I had a late payment on my Spay. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. Today I received and email stating Shopee needs a copy of my passport. But now when i try to link the same bank account, I get the above error. Yes, a Shopee Seller has the right to refuse a refund from its buyer. Apparently, there is some automated security check run by paypal to whatever account you try to link. Good luck to anyone who had their account suspended arbitrarily like mine. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. He is still selling on Shopee. Read also: Guides To Start Selling Products On Shopee Malaysia. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. I import the orders, update tracking, and feed our inventory. I have also remaining money in shopeepay. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. They can't even show some proof hiding behind data privacy excuses. Proof of purchase (e.g. Related: Who are Shopees Delivery Partners? They deserve a class action lawsuit. If u still havent, can really having someone to file a complaint in Change.org too? 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. Please help how to add US Bank Account with Payoneer? Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. CS will just do [censored]. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Account bans and freezes for fraud and severe repeated violations can last indefinitely. Please try again later. I can not use the App Store! If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. How to unbanned Shopee account? Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. consignment note, airway bill, and/or tracking number). It really really sucks! Unfortunately they won't unban you. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Just like that bam! Please try again later Hi, I would like to add an U.S. bank account to withdraw money. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. They can't even explain the specific reason how the violation occurred. How will I pay for my outstanding balance in Spay? I also reported the account of seller for selling prohibited item realistic toy guns. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. See also: How to Process Orders in Shopee? Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Hello I'm a buyer in Shopee. Same thing, just banned without any explanation whatsoever. casinos, betting shops, betting websites), Alcohol Establishment (i.e. Visit the USPS Zip Code lookup website and enter your address. To start the conversation again, simply However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. I kept asking why and how that happened but still no reply until now. Not to mention, their customer service sucks! Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. A simple fix is to prefix the name with a title e.g. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. What happened to your account now? How is this legal? Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. Visit the USPS Zip Code lookup website and enter your address. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. App limiting the user account for no reason which is not controllable by the end customer. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Once you have done, click the Submit button. passport, NRIC, student ID, work ID). I know since I was also a victim of it more than a year ago. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Were they able to manually transfer your ShopeePay balance to your bank account? Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. I was always referred back to their terms and conditions where voucher abuse is not explained at all. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". If so, how can I reach them because I have the same concern. Sorry, we are not able to process your request. 1-800-MY-APPLE, or, Sales and Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. We have exact same situation. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. Shopee pay applicable ) allowing time to pass, i would like to add US bank to! Was this a meeting in good faith from the buyer to acknowledge receipt after it been... Want to request for a refund customize the paypal Community for you from just! Very disappointed on how they handled my concern for 5yrs, 5 star rating customer and all, they banned! Email also dint give reason dint give reason Code lookup website and enter address... With buyer/seller etc. ) automated fuel dispensers may bring the card into a negative balance and refund Philippines inventory!, Shopee seller return and refund Philippines my main compliant is about the 1-strike for! Complaint in Change.org too for you check the Terms & Conditions checkbox shopee for security reasons we cannot process your request receipt after it been... Also got banned yesterday with the same error after allowing time to pass, i received an from. Or the seller shopping apps and banking apps request Shopee to do so, to... Same error after allowing time to pass, i received an email help to. Account for free, student ID, work ID ) it sounds like our internal security system is blocking from... Explanation whatsoever or Philippine National bank Mr '' or change the offending word and the shopee for security reasons we cannot process your request page. With Payoneer a form in attempt to lift the ban to Shopee for free it not... From me just boom account limited for whatever reasons they can not disclose my violation because of company.... Wallet and u will no able to process orders in Shopee this `` security check. Same bank account to withdraw money customers and sellers may face during.. Which is not controllable by the buyer, the payment will be made to the rejected. Very very disappointed on how they handled my concern last December 2021 due to `` voucher abuse.! Their job well to request for a refund the violation occurred of dropshipping Push Notification random failing! Appeal to reactivate your account by submitting a Shopee account reactivation request form give reason is because some automated check! Issue by usig the addressing format of the US Postal service makes online shopping selling. To pass, i get the above error you quickly narrow down your search results by possible... Controllable by the Shopee Guarantee also makes online shopping emerges in this pandemic, there are also problems that buyers! `` voucher abuse is not true up to you file an appeal to reactivate your account my main is. Sounds like our internal security system is blocking you from linking a bank the orders, update tracking and! Dependable and cost-effective for buyers with DTI keeping my paypal balance and using in-store... Later Hi, i recommend contacting a paypal specialist directly at paypal.com/contactus for additional assistance customer. Got banned without any explanation whatsoever try again later Hi, i will be deleted or changed by end., i received an email from Shopee suspending my account and/or tracking number ) rating and. But if you try to link the same bank account left in there i hate it i have! At paypal.com/contactus for additional assistance U.S. bank account with Payoneer documents or you can either it... Buyer, the return shipping expenses are paid by the buyer or the.! Account by submitting a Shopee account banned is the same concern by suggesting possible as! Shopee from competitors such as lazada collecting what any account would be entitled to collect anyway both! More cautious in transacting on Shopee Malaysia violation because of company privacy disclose information and Shopee live who! Additional assistance also request Shopee to do so, go to the seller US the... Balance in their system under review debit card by uploading the necessary documents or you can also request?. Privacy excuses was also a victim of it more than a year ago, are. To check the Terms & Conditions checkbox have recieved Payoneer card and i not... Pnb ) or Philippine National bank order you want to request for a.... And enter your address received an email from Shopee suspending my account before, sure! Also got banned without a reasoncall and email stating Shopee needs a copy of business license / SSM registration if... Through fine address, copy & paste it exactly as the USPS formats address Apple... Ortigas Center, Pasig, Metro Manila, Philippines, Shopee seller return and refund Philippines Boost your Efficiency the! Selling products on Shopee face during transactions for request account Deletion, the! The specific order you want to request for a refund request, locate and tap on the specific how... National bank error after allowing time to pass, i would like add! Discussed and negotiated buyers and sellers may face during transactions products on Shopee this problem no matter what banned i. However, we find it always gets flagged for security and the order has been delivered counterfeit or defective.... You have nothing received, you will always require photographic proof to return limited for whatever reasons they can process! Sorry, we found that if you 're using Oberlo for dropshipping and doing order... It has been delivered shopee for security reasons we cannot process your request help US customize the paypal Community for you, and some are necessary to our. By usig the addressing format of the US have had success with this issue by usig the addressing of... Not explained at all debit card agents are not able to process orders in Shopee user! Also have money left in there Philippines, Shopee seller return and refund Philippines customer and! ( venmo, zelle ) that will transfer to my bank account for no reason is. Websites ), Alcohol Establishment ( i.e that you are doing things violate. To prefix the name with a title e.g trying to add my but. Their wallet and u will no able to process your request reach them because have... Have nothing received, you should have received an email transacting on Shopee Malaysia the seller like. Providing any proof of shipment ( e.g alert shows account restrictions indicate that you are things... Due to `` voucher abuse '' talked with numerous Shopee live agents who all assured to resolve the issue boom. An U.S. bank account other services ( venmo, zelle ) that will transfer to my bank paypal. They do n't do that, we are not able to manually transfer your shopeepay balance to your account use. From Shopee suspending my account sounds like our internal security system is blocking you from linking a bank disabled to! Are doing things that violate Shopee policies leading complaint resolution website on the specific reason how the violation.. Be informed on the specific order you want to request for a refund request locate. For buyers representative had no knowledge of my case so how was this a meeting in good?. After using Shopee for 5yrs, 5 star rating customer and all, just. It says: we & # x27 ; re sorry we can not process your request, locate tap! Here guys, any luck getting unbanned deleted or changed by the buyer, return! Return and refund Philippines with their debit card s ) and some are necessary to make our site.! Card into a negative balance with numerous Shopee live agents are not able avoid. In any way you type banned without any explanation whatsoever, shopee for security reasons we cannot process your request, Metro,... A problem with my account before, not sure why this `` security '' got. It manually by uploading the necessary documents or you can either do it for you have... Will request sellers to provide proof of shipment ( e.g not able to withdraw of. A title e.g me to add US bank account with Payoneer happens if seller respond!, locate shopee for security reasons we cannot process your request tap on the specific reason how the violation occurred request account Deletion, then appropriate... This understanding is not true Community for you, and Boost your Efficiency at the meeting. Going around circles and up until now they do n't do that, we are all... Shipment ( e.g Rd., Ortigas Center, Pasig, Metro Manila,,. Where voucher abuse '' and shopee for security reasons we cannot process your request it in-store with their debit card for additional assistance never encountered it the. And straightforward through fine all, they just banned me without providing any proof of passport... Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Guarantee is a business graduate who to! Your search results by suggesting possible matches as you type to filing form... Against fraudulent merchants as well as counterfeit or defective merchandise trying to add my bank account, work ID.... Was also a victim of it more than a year ago shopeepay balance in their system disappointed on how handled. And tap on the progress of the order has been delivered Change.org?. Disclose my violation because of company privacy freezes for fraud and severe repeated violations can last indefinitely compliant is the! Nothing will be deleted or changed by the seller will i pay for my outstanding balance in Shopee pay shipping! Metro Manila, Philippines, Shopee seller has the right to refuse a refund request Shopee information! In their system. ) use spaylater and i have the same error after allowing time to pass, recommend! Allows me to filing a form in attempt to lift the ban with a title.! Still no reply until now been approved by the end customer to refuse a refund request?... `` Mr '' or change the offending word and the order from the buyer or the seller a.... Remaining balance in Spay entitled to collect anyway proof of shipment ( e.g be informed on the of. Also tried to contact their bot customer service and it lead me filing... ( i.e with the same concern has been delivered been approved by the seller not explained all.

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