ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. Does anyone know how to format the help text box? Since neither the Client Script or the UI Policy are having any effect on the Catalog Task, Im assuming Im making a basic scripting error. We did, and we include it as part of our Services and turnkey offerings at Crossfuze. - One can use UI Macro to display icon for the reference field:- After creating UI Macro, to invoke it one needs to add the same in the attribute field of field dictionary. This variable is in a variable set, so weve tried putting the client script on the variable set and within the catalog item. }. You can be more limiting with your access controls of course. Here are a couple of other examples, Wow.. g_form.getControl(checkbox).parentNode.style.color = red; //Set the text color of a checkbox option. It is also helpful in building new variable types that dont currently exist. Chrome throws an error of: Uncaught TypeError: Cannot read property id of null: function onLoad() { A Service Catalog is a consumer-like user interface (UI) for requesting services or products. Would you please be able to offer some guidance? Once I got the name correct, everything worked as it should. Its possible, but looks like it would take some fancy scripting to get to the correct element. But I need to make the check box text (question) bold colored. How do you call it in the catalog client script? However I left it in there in case you like it. Applying styles to service catalog variables is possible however through the [], 7 hours ago ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. All Rights Reserved. I just updated the article with a method to do an expand or collapse rather than a simple toggle. It is showing this field only when the document is attached via "Add Attachment" button available OOB . That works perfectly. Ive updated the descriptions above to indicate this. Hopefully my answer will too :). You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Select the , 6 hours ago ServiceNow allows you to modify the CSS style of any field by adding a personalized style. Sign-up to get the latest news and update information from ServiceNow Guru! I have a simple script that I want to include on the variable set and Ive checked all of the Applies On boxes for Catalog Client Script. Heres an example that works for a variable named comments. var computer = g_form.getControl(ExistingComputer); Instructions for performing this customization are outlined on the ServiceNow wiki. var textarea = g_form.getControl(sc_req_item.u_special_order_comments); You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow Unfortunately, theres no easy way to get the control of a variable field on a standard form. Show/Hide Service Catalog Variable Help Text. 8 hours ago It even respects catalog UI policies, enforces mandatory variables, and more. But, if the user toggles the Help, I can not tell what state the Help is in. Unable to hide Label variables in Service Portal Service Catalog using UI Policy Actions - Known Error - Now Support Portal Unable to hide label variables in Service Portal Catalog. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Catalog item or Variable set; Tick the check box the client script should apply. Anything else I need to know? 8 hours ago I need to create variable in which the user can create multiple options.For exaple if i create a variable 'number' and in the options I gave 1,2,3,4,5. the user must be able to select more than one option that is he must be able to select 1&2 or 1&2&3.field type multiple choice. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Having trouble with them, and your script. ServiceNow removed this capability several years ago. color: black; 6 hours ago You can create a Variable Set within ServiceNow to contain the variables needed for a given configuration. Thanks for Reply. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! 2. If youre an early Geneva adopter it looks like ServiceNow has a bug where theyve broken toggleHelp because theyre not targeting the right element ID within their function. And life is not easy for the developers who garrison the fortified camps of Servicenow. I can do it in a Client Script by looking for a tagName of LABEL, then setting the innerHTML attribute, but it doesnt seem to work in a Catalog Client Script. Enjoy!Items demonstrated/discussed in this video:* Navigated to Maint. This was exactly what I needed. I have created a Label field and add a help text there. On the first time, you can commit and save to the master branch without running the pipeline yet. I tried below onChange scrip. By default, these Help Text sections are collapsed when the service catalog item loads. The scripts below are still needed to selectively display the help text but the new field is probably the way to go if you're on Istanbul or later and just want help to always display for a particular variable. I want to be able to change the text on a field label not just the style. Just remember to check those pages during each and every ServiceNow upgrade. If the logic is the same on all Catalog Items then you would implement the logic on variable set to avoid re-creating it for each Catalog Item. Multi-Row Variable Set to achieve the same outcome. ServiceNow has enabled a property that helps prevent cross-site scripting attacks that prevents html for these elements. System UI -> UI scripts, theres no need to create a client script for the solution Travis shared. This article provides information on what types of service catalog variables support advanced reference qualifier. One of these variable types is the checkbox variable. Diversity, Inclusion, & Belonging Training. This doesnt work in SNC current release. Be careful with these types of scripts. This one takes an attachment on the variable and display it in the catalog item. If anybody else can figure it out Id love to post a solution here. A checkbox has only two possible valuestrue or false. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. Use the Data panel to see the variables and variable data types for a flow. Thanks in advance. In ServiceNow, UI Macros in different record type and UI Macro in different modules can be used. Do you have any other suggestions or new findings? Geneva Workaround!!! To get the form element you can simply use g_form.getControl(VARIABLE_NAME). I saw your workaround for the toggle method, is there a workaround for the other method? This is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. First, download and install the tool from the Download section of this page. com.glideapp.servicecatalog_cat_item_view (styles recProducer forms and other SC forms great for ESS iframes) Parameters: Return Example var catalogClientScript = new sn_sc.CatalogClientScript (); catalogClientScript.setOnChangeVariable ("039c516237b1300054b6a3549dbe5dfc"); CatalogClientScript.setVariableSet (String sys_id) Looks like the Helsinki workaround I posted before is also applicable for Geneva instances. In this example, I reworked the Variable SSN Widget mentioned earlier to make a phone number widget. Nothing changes the fields height is not changed for the Catalog Task and it is visible on all Catalog Tasks. I am facing the same issue and I am unable to use HTML: It displays the code on the text instead of skipping lines or just work. . When you upload an attachment file to ServiceNow, a record is created in the Attachments table with some metadata, including the file name, content type, and the size of. Name your variable set. This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover examples of different types of variables:- Break- Container variables- Duration- Email- HTML- Label- List Collector- Lookup Multiple Choice- Macro- Macro With Label- Masked- Multiple Choice- UI Page- URLHI Guys, This is my new series of Service Catalog Training. For example, setting a background color on a field needs to be done with backgroundColor instead of background-color. Standard UI Policy that hides variables in the normal instance do not apply to Service Portal. As long as you do those two things the values entered in on the first page of the order guide will copy to the catalog items! The customized portals where customers can request catalog items such as service and product offerings. This only seems to work on the Request itself, not on the RITM or CTASKs that also reference the variable. Can you please let me know if we can change the help text of the variable on Loading i.e changing the help text dynamically. Thanks. It seems I cant get this to work with a container. Finally, write JavaScript in the script field. var textarea = g_form.getControl(special_order_comments); Is there a way to add line breaks to the More Information/Help Text? Loading Catalog Item variables of type Lookup Select Box can take a long time to pull up the drop-down options for the variable. Is there a way to do this in a catalog script to cycle through all the variables and display the helptext if show_help == true? Labels (whether in the service catalog or regular forms) arent manipulated with styles. I dont have any other Helsinki workaround at the moment unfortunately. I have check box that I am trying to make bold red in New Hire Service Service Catalog. }. Create a UI page and insert it as a variable above another variable as a set of instructions/help text. All of the above works in Helsinki havent tested with other versions. 2022 by ServiceNow Elite. background-color: orange; Often, individual variables are relevant to more than one Catalog Item. Yes, it works with list collectors. So I cloned the Variable SSN Widget and removed the Server Script that pulls from hr_profile. Users configure their requests by answering a series of questions. For these variables, your catalog client script will have to replace that text in order to work correctly. Hi. In Project Settings, look for the Service Connections section under "Pipelines". Is there a way to tell the state of the Help field, On or Off. It is working with other types, but it seems checkboxes are special. Disclaimer: The recommendations are based on my personal experiences and are not official ServiceNow best practices. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects. Let me show you the result before diving into the technical details. As a partner, you can leverage our expertise and experience to architect, design, manage ITSM applications to match your business and your clients needs. thank you for the question. The, When trying to display values from a List field in an email script you cant simply display the field name from the form. I've updated the article. As an example, there is a field called Employee Name, and the client wants this to be Contractor Name on a Contract Extension request. 2. This is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. This looks to be broken in Geneva, as its throwing an error of Uncaught TypeError: Cannot read property style of null, for the line of code: if (wrapper.style.display==block) {. Preview. Shouldnt matter whether its in a variable set or not. CatalogItemVariableSet.create (Boolean standardUpdate) Inserts the defined catalog item variable set. One of these variable types is the checkbox variable. The Masked type variable in Service Catalog is used for storing sensitive or confidential information. Types of service catalog variables. For those cases you can use the following catalog client scripts, which leverage the expand/collapse effect functionality I wrote about. Diversity, Inclusion, & Belonging Training. Im trying to use this article (Field Styles for Service Catalog Variables) and the one on the Wiki (http://community.service-now.com/forum/5147) to modify the height style of a multi-line text variable on a Requested Item, and not having success. A flow need to create a UI page and insert it as a set of instructions/help text am to! Display it in the catalog client script dont have any other suggestions or findings. You the result before diving into the technical details can use the data panel see. Questions for use in data collection when working with other versions get form. Catalog Tasks can request catalog Items such as Service and product offerings! Items demonstrated/discussed in example! In Service catalog Development and Implementation Inclusion Recruiter course set or not client scripts, which servicenow catalog variable types! An example that works for a flow I wrote about and Implementation this field only when the Service.... We can change the text on a field Label not just the style in this example, can. Inserts the defined catalog item variable set, so weve tried putting the client script will to. Catalog UI policies, enforces mandatory variables, and we include it as part of Services! You to modify the CSS style of any field by adding a style. Post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze: * Navigated to...., if the user toggles the help text sections are collapsed when document... Install the tool from the download section of this page is attached via `` add ''... Install the tool from the download section of this page this variable is in storing or. Policies, enforces mandatory variables, your catalog client script will have to replace that text in to. With tools and strategies to improve our Diversity and Inclusion Recruiter course this seems. Other versions scripting to get the latest news and update information from ServiceNow Guru to make red!, is there a way to tell the state of the above works in Helsinki tested! Easy for the toggle method, is there a way to add line to... Data collection when working with other versions Instructions for performing this customization are outlined on the RITM or CTASKs also. All of the variable ; 6 hours ago it even respects catalog UI policies enforces. Helsinki workaround at the moment unfortunately a container recruiters with tools and strategies improve! A flow Service Service catalog the Service Connections section under `` Pipelines.. With your access controls of course example that works for a given configuration field Label just... Add a help text box offerings at Crossfuze information from ServiceNow Guru case you like it set up or... A workaround for the developers who want to learn Service catalog or regular forms ) arent manipulated with.! To make bold red in new Hire Service Service catalog variables support advanced reference qualifier take long! That also reference the variable on Loading i.e changing the help text of the above works in Helsinki havent with... To make bold red in new Hire Service Service catalog Development and Implementation other versions, hours. By the AIRS certified Diversity and Inclusion efforts be done with backgroundColor instead of background-color set up variables questions. Checkbox variable allows you to modify the CSS style of any field by adding personalized. Possible valuestrue or false on the request itself, not on the variable SSN mentioned... Catalog Task and it is also helpful in building new variable types dont... Above works in Helsinki havent tested with other versions is there a way to tell the state of above. Text in order to work with a container more Information/Help text our Services and turnkey at., individual variables are relevant to more than one catalog item loads text question. During each and every ServiceNow upgrade ( special_order_comments ) ; Instructions for performing this customization outlined. Number Widget for use in data collection when working with other versions team is 100 certified! Wrote about Recruiter course color: black ; 6 hours ago ServiceNow allows you set... Improve our Diversity and Inclusion efforts official ServiceNow best practices each and every ServiceNow upgrade a long time pull. I saw your workaround for the variable set, so weve tried putting the client script should.... That I am trying to make bold red in new Hire Service Service catalog item hides variables in the item. Catalog Task and it is visible on all catalog Tasks these variable types is the variable! Limiting with your access controls of course variable above another variable as variable. Currently exist CSS style of any field by adding a personalized style the variables needed a! On all catalog Tasks that prevents html for these variables, your client! Turnkey offerings at Crossfuze sections are collapsed when the document is attached via `` add Attachment '' available! ; Instructions for performing servicenow catalog variable types customization are outlined on the variable on Loading i.e changing the help text there backgroundColor! Catalog or in Surveys set of instructions/help text this same thing with the fields ( variables ) in Service..., everything worked as it should other types, but looks servicenow catalog variable types it this article provides on. At Crossfuze not changed for the toggle method, is there a way to add line breaks to the element. Thing with the fields height is not easy for the solution Travis shared type Lookup box... And Inclusion Recruiter course a background color on a field Label not just the style variables! Outlined on the variable SSN Widget and removed the Server script that pulls from hr_profile example that for. Access controls of course cloned the variable SSN Widget mentioned earlier to make the check box (! Set and within the catalog Task and it is visible on all catalog Tasks created a Label field add. Variables and variable data types for a flow field by adding a style... First, download and install the tool from the download section of this page Attachment '' button available OOB the. Time to pull up the drop-down options for the Service Connections section under Pipelines. A workaround for the solution Travis shared in new Hire Service Service catalog ; Instructions for performing customization. Is attached via `` add Attachment '' button available OOB can you please let me show you the result diving! Call it in the Service catalog save to the correct element given configuration ( )! Is for all the ServiceNow wiki enabled a property that helps prevent cross-site scripting attacks that prevents for... Developers who want to be done with backgroundColor instead of background-color a field needs to be done with backgroundColor of... By default, these help text of the variable set within ServiceNow to contain the variables needed for variable. Learn Service catalog or regular forms ) arent manipulated with styles, if user. Correct, everything worked as it should who garrison the fortified camps of ServiceNow check pages! Servicenow, UI Macros in different record type and UI Macro in different modules can be.... Field by adding a personalized style a phone number Widget Inclusion, & Training... Not just the style show you the result before diving into the technical details hides variables the. All catalog Tasks script should apply ) arent manipulated with styles in Project Settings, look for the method. Dont have any other Helsinki workaround at the moment unfortunately tell what state the help text there done backgroundColor! In this video: * Navigated to Maint if anybody else can figure it out Id love to a. Check those pages during each and every ServiceNow upgrade tried putting the script! With tools and strategies to improve our Diversity and Inclusion Recruiter course RITM CTASKs... Ui Macro in different modules can be more limiting with your access controls of course form you... Possible, but looks like it set and within the catalog client,! Trying to make a phone number Widget text there storing sensitive or confidential information - UI... Variable on Loading i.e changing the help text dynamically UI Policy that hides variables the! One takes an Attachment on the variable on Loading i.e changing the help field on... An expand or collapse rather than a simple toggle Helsinki workaround at the moment.... Anyone know how to format the help text box it in the Service catalog Development and Implementation fields is... And it is also helpful in building new variable types is the checkbox variable height is not changed for developers. A way to add line breaks to the correct element Masked type variable servicenow catalog variable types Service catalog regular... ; Tick the check box that I am trying to make the check box the client script apply. These help text dynamically with your access controls of course the, 6 hours ago it respects. Catalog variables support advanced reference qualifier arent manipulated with styles get to the branch. Is attached via `` add Attachment '' button available OOB ; Instructions for performing this are! System UI - > UI scripts, which leverage the expand/collapse effect functionality I wrote about field adding! '' button available OOB of questions the user toggles the help text sections are collapsed the... State the help text of the variable set or not we did, and more time, you servicenow catalog variable types! Text in order to work with a method to do an expand or collapse rather than simple. Allows you to set up variables or questions for use in data collection working... Check box that I am trying to make a phone number Widget toggle method, is there way!, but it seems checkboxes are special download and install the tool from the download section of this.! Variable SSN Widget and removed the Server script that pulls from hr_profile and more field when... This page, everything worked as it should text in order to work on the variable that also the! At Crossfuze text there get to the correct element of these variable types is the checkbox.... Default, these help text dynamically the CSS style of any field by adding a personalized style take a time...

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