Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Full payment is required if booking within 60 days of travel. I am sorry for the disappointment caused but hope you understand the need for change. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Its deplorable customer service. Review. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. It would be better to have a small cinema. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Kind regardsLeahBrittany Ferries. Recommended experiences in and around Portsmouth. Review tags are currently only available for English language reviews. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Prices at bar very reasonable. Cabins excellent. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Cancellation: 0 - 13 days before travel. Welcome to Brittany Ferries. Then theres the flight itself. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. We had a 4 berth cabin for two. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Brittany Ferries also charges cancellation fees on its tickets. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Read 1 more review about Brittany Ferries. Flexi 165. Select the ticket you want to cancel and press the Cancel button.. It was a far improvement over it's near sister ship Galicia. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. As always, the food will be great and the company will be awesome. You will get your refund after your cancellation fees are deducted. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Aug 10, 2022. Also purchased flexi ticket six days later you gave free upgrade when booking. 32.8K. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Whispering Woods Campground. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Here's what Brittany Ferriescustomers should know about refunds. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Kind regardsLeah Brittany Ferries. Flexi : Free amendments up to 4 hours prior to outward sailing. Ouistreham to Portsmouth. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. The shop was small but ok. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Cancellation charges apply according to different ticket types. Get inspiration, tips and holiday competitions straight to your inbox! At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Brittany Ferries General Ferry Booking Terms and Conditions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). We understand that this is not the service that our customers have come to expect, so I do apologise. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Trains to Belfast. Brittany Ferries has a very limited refund policy. On 23 April the prices are: Economy 151. 381. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. We use dedicated people and clever technology to safeguard our platform. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. You will also not make any amendments to your ticket. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Copyright 2022. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We understand that this is not the service that our customers have come to expect, so I do apologise. So where would you like to go in 2023? Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Kind regardsAlisonBrittany Ferries. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Valid for travel on all sailings to France and Spain. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Yes just change it to another date. We also ensure all reviews are published without moderation. Is BF really so inflexible? What a downcome. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Arrive on holiday calm, rested and ready for anything. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. . BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Some of the add-ons on this site are powered by. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. I liked the updated cost as each section of the booking was completed. 52,385. Dear Mark, Thank you for your review. It was a far improvement over it's near sister ship Galicia. We look forward to welcoming you on board. I will read the page again so fear not. It is possible to cancel your Brittany Ferries ticket and get a full refund. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. for the first time since covid travel restrictions. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Any comments? You can change it as many times as you like so don't worry about the exact date. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Anyone can write a Trustpilot review. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Also purchased flexi ticket six days later you gave free upgrade when booking. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Realted:- Premier Inn Cancellation Policy. Whethe I'm sorry to hear of your dissatisfaction with our prices on this occasion. Good Morning A8719vlandrewc. 50% of booking value as cancellation fee. Any 'refund' will come off the final balance. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. #1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Kind regardsAlison Brittany Ferries. Thank you Marcelo!!! All rights reserved. Useful1. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Refunds will be issued within seven days. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Have a Flexi ticket booked for end July and need to amend. The circumstances were explained with no sympathy shown. I am sorry that you have not been able to amend your Flexi ticket online. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. Skip to main content. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Flexi Get inspiration, tips And holiday competitions straight to your inbox! If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. 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